Privacy Policy – 299bate

1. Data We Collect

299bate collects personal data from players in Bangladesh at several points throughout their relationship with our platform. The categories of data we collect, and the circumstances in which we collect them, are set out below. We collect only the data that is genuinely necessary for the purposes described in this Privacy Policy.

1.1 Registration Data

When you create a 299bate account, we collect your legal full name, date of birth, Bangladesh mobile phone number, email address, and a password of your choosing. This data is required to establish your identity, verify your age eligibility (18+ only), and maintain the integrity of the single-account policy that governs the platform.

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to prevent fraud and money laundering, we may collect copies of government-issued identification documents (such as your National Identity Card or Passport), proof of residential address, and proof of the payment method(s) registered to your account. KYC documents are processed securely and are never shared with third parties except where required by law or where necessary for payment processing.

1.3 Payment and Transaction Data

When you make deposits or withdrawals on 299bate using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, we collect transaction reference numbers, timestamps, amounts in Bangladeshi Taka (BDT), and the identifiers associated with your payment method (such as your registered bKash or Nagad mobile number). We do not store full card numbers on our servers. Card transactions are processed via PCI-DSS-compliant payment processors.

1.4 Gameplay and Activity Data

We collect data about your betting and gaming activity on 299bate, including bet amounts, game selections, odds accepted, match and event identifiers, session durations, win and loss records, and responsible gaming tool settings such as deposit limits and self-exclusion status. This data is used for account management, dispute resolution, and the improvement of our platform services.

1.5 Device and Technical Data

When you access 299bate via a web browser or mobile device, we automatically collect certain technical data including your IP address, device type and operating system, browser type and version, screen resolution, referring URL, and pages visited on the 299bate Platform. This data helps us optimise platform performance across the diverse range of devices and mobile networks used by players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Barisal.

1.6 Communications Data

If you contact our support team by email at [email protected], or interact with any in-platform messaging feature, we retain records of that correspondence. This includes the content of your messages, the date and time of contact, and the resolution outcome. These records are maintained for quality assurance, dispute handling, and regulatory compliance purposes.

2. How We Use Your Data

299bate processes your personal data only for legitimate, clearly defined purposes. We do not sell your personal data to third-party marketers. The table below summarises the primary purposes for which we use the data we collect and the legal basis that applies to each purpose.

2.1 Marketing Communications

299bate will only send you promotional emails or SMS messages if you have explicitly opted in to receive such communications during registration or via your account settings. Each marketing message includes a clear unsubscribe mechanism. You may withdraw your marketing consent at any time by updating your notification preferences in the account dashboard or by emailing [email protected]. Withdrawing marketing consent does not affect the lawfulness of communications sent prior to withdrawal.

2.2 Profiling and Automated Decision-Making

299bate uses automated systems to detect unusual account activity, potential fraud, and patterns consistent with problem gambling. These automated checks may result in temporary account restrictions pending manual review by our compliance team. We do not make final, irreversible decisions about your account purely on the basis of automated profiling without human review. If you believe an automated decision has affected your account incorrectly, please contact [email protected].

3. Data Sharing & Third Parties

299bate does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the relevant purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals in Bangladeshi Taka, we share necessary transaction data with our payment processing partners, which include the operators of bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay, as well as card processing networks for Visa and Mastercard transactions. Each of these providers is bound by their own privacy and data security obligations. 299bate shares only the data fields required to complete the transaction in question.

3.2 Game Content Providers

299bate integrates game content from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session tokens and anonymised gameplay identifiers necessary to deliver their games within the 299bate platform environment. Game providers do not receive your full personal profile, payment details, or contact information.

3.3 Identity Verification Services

Where automated KYC verification is applied during account setup or withdrawal processing, we may share relevant identity document data with accredited third-party verification services. These services operate under strict data processing agreements and are prohibited from using your data for any purpose other than the specific verification task commissioned by 299bate.

3.4 Legal and Regulatory Disclosure

299bate may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 299bate, our players, or the general public. We will, where permitted by law, notify affected players of any such disclosure.

4. Cookies & Tracking Technologies

299bate uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to analyse how players navigate and use our services. A cookie is a small text file placed on your device by a web server. Cookies cannot execute programs or deliver viruses to your device.

4.1 Types of Cookies We Use

4.2 Managing Your Cookie Preferences

Strictly necessary cookies are essential for the 299bate Platform to function and cannot be disabled without severely impacting your ability to use the service. All other cookie categories may be managed through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain categories, or delete cookies that have already been set. Please note that disabling functional or analytics cookies may affect the quality of your experience on 299bate. Detailed instructions for managing cookies in popular browsers (Chrome, Firefox, Samsung Internet, Opera Mini) are available from each browser's official help documentation.

4.3 Local Storage and Similar Technologies

In addition to cookies, 299bate may use HTML5 local storage and session storage to retain small amounts of data on your device to improve platform performance, particularly for mobile players accessing 299bate from Dhaka, Chittagong, and other cities where network latency can affect page load times. Local storage data is not transmitted to third parties and can be cleared by clearing your browser's site data.

5. Data Retention & Storage

299bate retains your personal data for as long as your account is active and for a defined period thereafter, in accordance with the purposes described in this Privacy Policy and any applicable legal obligations.

5.1 Active Account Data

While your 299bate account remains open and active, we retain all registration data, KYC documents, payment records, gameplay history, and communications data associated with your account. This data is necessary for the ongoing provision of our services, including dispute resolution, account security, and responsible gaming monitoring.

5.2 Post-Closure Retention

Following the closure of your 299bate account — whether at your request or by action of 299bate — we retain certain categories of personal data for a minimum period of five (5) years. This retention period is necessary to meet anti-money laundering record-keeping obligations, to handle any post-closure disputes or chargebacks, and to enforce self-exclusion periods requested by players. After the applicable retention period expires, your personal data is securely deleted or anonymised.

5.3 Marketing Data

If you have opted in to receive marketing communications from 299bate and subsequently withdraw that consent, we will remove your contact details from our active marketing lists within 10 business days. A suppression record (containing only the minimum data needed to prevent re-addition to marketing lists) may be retained indefinitely to honour your opt-out preference.

6. Your Privacy Rights

299bate respects your right to understand and exercise control over your personal data. The following rights are available to all registered players on the 299bate Platform. To exercise any of these rights, please submit a written request to [email protected] from the email address registered to your account.

• Right of Access: You have the right to request a copy of the personal data 299bate holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that 299bate delete your personal data. This right does not apply where we are required by law to retain the data (e.g., AML record-keeping requirements).
• Right to Restriction of Processing: You may request that we temporarily stop processing your personal data in certain circumstances, for example while a correction request is being reviewed.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, you may request that we provide your data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for fraud prevention purposes. 299bate will consider and respond to your objection within a reasonable timeframe.

299bate will respond to all valid privacy rights requests within 30 days of receipt. Where a request is complex or we receive a high volume of requests simultaneously, we may extend this period by a further 60 days and will notify you accordingly. We do not charge a fee for handling reasonable privacy rights requests.

7. Data Security Measures

The security of your personal data is a fundamental priority for 299bate. We implement a layered approach to data security, combining technical controls, organisational policies, and ongoing staff training to protect your information against unauthorised access, disclosure, alteration, and loss.

7.1 Technical Safeguards

All data transmitted between your device and the 299bate Platform is protected using 256-bit Transport Layer Security (TLS) encryption. Our servers are hosted in data centres with physical access controls, 24/7 monitoring, and redundant infrastructure. Database access is restricted to authorised personnel only, and all database connections are encrypted in transit. Account passwords are stored using industry-standard one-way hashing algorithms and are never stored or transmitted in plain text.

7.2 Organisational Controls

Access to personal data within 299bate is granted on a strict need-to-know basis. Team members with access to player data are subject to confidentiality obligations and receive regular training on data protection best practices. 299bate conducts periodic internal reviews of data access logs to detect and investigate any anomalous access patterns.

7.3 Payment Security

All payment transactions on 299bate are processed through PCI-DSS-compliant payment gateways. Full card numbers and CVV codes are never stored on 299bate's servers. bKash and Nagad transactions are authenticated directly through their respective secure APIs, with no sensitive wallet credentials passed through the 299bate Platform.

7.4 Data Breach Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, 299bate will take immediate steps to contain the breach, assess its scope and impact, and notify affected players at the email address registered to their account as promptly as circumstances allow. We will also notify relevant authorities as required by applicable law.

8. Policy Updates & Contact

8.1 Changes to This Privacy Policy

299bate reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players by email to the address associated with their account at least 14 days before the revised policy takes effect. The updated policy will also be published on this page with a revised effective date. Your continued use of the 299bate Platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

8.2 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 299bate handles your personal data, please contact our support team using the details below. We are committed to addressing all privacy-related enquiries promptly and thoroughly.

• Email: [email protected] (plain text — not a clickable link)
• Response time: Within 2 business days for privacy enquiries, Bangladesh Standard Time (BST, UTC+6)
• Language: English

For urgent account security concerns — such as suspected unauthorised access to your 299bate account — please also email [email protected] with the subject line "URGENT: Account Security" to ensure your message is prioritised by our team.